GOD-centered contact management is different. Awareness of all needs is what the business owner seeks. Does this person need prayer or a material need or a connection you can provide?
It is also a way to keep tack of solutions you bring to the problem your customer faces. Did you remember to provide the number the person asked for? How about that measurement? Be professional by noting the need.
After you complete the leadership exercises, you will realize that your confidence comes from GOD. This confidence enables you to provide solutions versus trying to coerce someone into purchasing something they don't want or need. Honor Services Office has a CRM that is quick and easy to use.